Refund and Returns Policy

Last Updated: 10 August 2026

At Hamara Udyog, we are committed to providing quality products and a satisfactory shopping experience. This Refund and Returns Policy explains our order cancellation, refund, replacement, and return procedures.

1. Order Cancellation

Once an order has been successfully placed and confirmed, customers are not permitted to cancel or modify the order from their end.

We therefore request customers to carefully review all product details, quantities, sizes, shipping information, billing details, and other order information before completing their purchase.

Any cancellation request received after order confirmation may be considered only at the discretion of Hamara Udyog and subject to the status of order processing and applicable laws.

2. Refunds and Replacements

Any request for a refund, replacement, return, or other resolution is subject to review and approval by the management of Hamara Udyog.

The eligibility and approval of any refund or replacement will be determined after reviewing the circumstances of the case, supporting evidence, order details, and condition of the product, subject to applicable consumer protection laws.

Products that have been used, washed, altered, damaged after delivery, or otherwise not maintained in their original condition may not be eligible for return or replacement, except where otherwise required by applicable law.

3. Mandatory Unboxing Video

If a customer receives a damaged, defective, incorrect, incomplete, or otherwise problematic product, the customer must record a clear and continuous unboxing video starting before the package is opened and continuing until the product has been completely removed and inspected.

The unboxing video should clearly show:

  • The unopened package with the shipping label clearly visible.
  • The complete opening of the package without cuts, edits, pauses, or interruptions.
  • The packaging materials and contents received.
  • The complete product after removal from the package.
  • The specific damage, defect, missing item, or incorrect product received.

Customers are advised to retain the original packaging and shipping materials until the issue has been reviewed and resolved.

Requests without sufficient supporting evidence, including a valid unboxing video where reasonably required to verify transit damage, missing items, or incorrect products, may not be eligible for a refund or replacement, subject to applicable law.

4. Reporting a Problem

Customers must report any issue with their order within 48 hours of delivery by contacting Hamara Udyog through the official contact details provided below.

The customer should provide:

  • Order number
  • Customer name
  • Registered mobile number and/or email address
  • Clear description of the issue
  • Clear photographs of the product
  • Clear photographs of the packaging and shipping label
  • Complete and unedited unboxing video
  • Any other supporting evidence requested by Hamara Udyog

All supporting evidence should be sent to:

Email: info@hamaraudyog.com

Customers are encouraged to report the issue as soon as possible after delivery so that it can be reviewed promptly.

5. Management Review and Final Decision

After receiving the complaint and supporting evidence, the management of Hamara Udyog will review the case.

Refunds, returns, replacements, or other resolutions will only be processed where the request is approved after review and in accordance with applicable law.

The review may consider:

  • Order details
  • Product condition
  • Photographs and videos provided by the customer
  • Packaging condition
  • Shipping and delivery records
  • Nature of the reported issue
  • Availability of the product
  • Other relevant circumstances

6. Replacement

If a replacement is approved, it will be subject to product availability.

If the same product is unavailable, Hamara Udyog may offer an alternative resolution, such as:

  • A suitable replacement product
  • Store credit
  • Refund
  • Another mutually appropriate resolution

Any such resolution will be subject to applicable law and the circumstances of the individual case.

7. Refund Processing

Where a refund is approved, the refund will generally be processed through the original payment method used for the order, where technically and reasonably possible.

The time required for the refunded amount to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer, or other financial institution involved.

Hamara Udyog will not be responsible for delays caused by banks, payment gateways, card issuers, or other third-party financial institutions.

8. Return Conditions

Where a return is approved, customers may be required to return the product in its original condition and packaging, along with all accessories, tags, labels, invoices, and other materials supplied with the product.

Customers should not send products back without first receiving confirmation or instructions from Hamara Udyog.

Unauthorized returns may not be accepted.

9. Non-Returnable or Non-Replaceable Products

Certain products may not be eligible for return or replacement due to their nature, customization, hygiene considerations, or other applicable conditions.

This may include products that are:

  • Customized or made specifically according to customer requirements
  • Altered at the customer’s request
  • Used, washed, damaged, or modified after delivery
  • Returned without the original packaging or required accessories
  • Damaged due to improper handling or use after delivery

These exclusions will apply subject to applicable consumer protection laws.

10. Shipping Charges for Approved Returns

Where a return or replacement is approved due to a confirmed defective, damaged, incorrect, or incomplete product, Hamara Udyog may provide appropriate instructions regarding return shipping.

The responsibility for return shipping costs will be determined based on the nature of the issue and applicable law.

11. Contact Us

For any refund, return, replacement, or order-related concern, please contact us using the following details:

Hamara Udyog

Physical Address:
Pradhan Udyog
At-Fakirpur, Panda Sahi
PO-Jagatpur
Dist-Cuttack, Odisha
PIN – 754021
India

Email:
info@hamaraudyog.com

Phone:
+91 9777938677

When contacting us regarding a return, refund, or replacement, please include your order number and registered contact details so that we can identify and review your order efficiently.

Important: Nothing in this Refund and Returns Policy is intended to limit or exclude any rights or remedies available to customers under applicable consumer protection laws.

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